Think twice before you click! : exploring the role of human factors in cybersecurity and privacy within healthcare organizations

Abstract

The urgent need to protect sensitive patient data and preserve the integrity of healthcare services has propelled the exploration of cybersecurity and privacy within healthcare organizations [1]. Recognizing that advanced technology and robust security measures alone are insufficient [2], our research focuses on the often-overlooked human element that significantly influences the efficacy of these safeguards. Our motivation stems from the realization that individual behaviors, decision-making processes, and organizational culture can be both the weakest link and the most potent tool in achieving a secure environment. Understanding these human dimensions is paramount as even the most sophisticated protocols can be undone by a single lapse in judgment. This research explores the impact of human behavior on cybersecurity and privacy within healthcare organizations and presents a new methodological approach for measuring and raising awareness among healthcare employees. Understanding the human influence in cybersecurity and privacy is critical for mitigating risks and strengthening overall security posture. Moreover, the thesis aims to place emphasis on the human aspects focusing more on the often-overlooked factors that can shape the effectiveness of cybersecurity and privacy measures within healthcare organizations. We have highlighted factors such as employee awareness, knowledge, and behavior that play a pivotal role in preventing security incidents and data breaches [1]. By focusing on how social engineering attacks exploit human vulnerabilities, we underline the necessity to address these human influenced aspects. The existing literature highlights the crucial role that human factors and awareness training play in strengthening cyber resilience, especially within the healthcare sector [1]. Developing well-customized training programs, along with fostering a robust organizational culture, is vital for encouraging a secure and protected digital healthcare setting [3]. Building on the recognized significance of human influence in cybersecurity within healthcare organizations, a systematic literature review became indispensable. The existing body of research might not have fully captured all ways in which human factors, such as psychology, behavior, and organizational culture, intertwined with technological aspects. A systematic literature review served as a robust foundation to collate, analyze, and synthesize existing knowledge, and to identify gaps where further research was needed. In complement to our systematic literature review and investigation of human factors, our research introduced a new methodological approach through a concept study based on an exploratory survey [4]. Recognizing the need to uncover intricate human behavior and psychology in the context of cybersecurity, we designed this survey to probe the multifaceted dimensions of cybersecurity awareness. The exploratory nature of the survey allowed us to explore cognitive, emotional, and behavioral aspects, capturing information that is often overlooked in conventional analyses. By employing this tailored survey, we were able to collect insights that provided a more textured understanding of how individuals within healthcare organizations perceive and engage with cybersecurity measures.